United States Postal Service®

Quarterly Performance for USPS Marketing Mail®
Mailpieces Delivered Between 10/01/2018 and 12/31/2018

Quarter I


Beginning FY2019 Q1 Marketing Mail® Letters and non-Saturation flats Service performance is measured through the USPS internal measurement system. The system uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in-process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all USPS Marketing Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

The service performance measure for Destination Delivery Unit (DDU) Entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time.

The service performance measurement system for Every Door Direct Mail – Retail® (EDDM Retail®) uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to U.S. Postal Service®, and an Intelligent Mail® parcel barcode (IMpb®) scan by a USPS® carrier to stop the clock. The delivery of bundles of EDDM Retail® pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mail piece bundles to the service standard to determine the percent delivered on time.

Results for DDU Entry Saturation flats and EDDM Retail® are combined with other Destination Entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for USPS Marketing Mail® Parcels with USPS Tracking® serves as a proxy for measuring service performance for USPS Marketing Mail® Parcels.


Due to limited automated processing for USPS Marketing Mail® Flats, the service performance results may not be representative of all USPS Marketing Mail® Flats performance. While Destination Delivery Unit (DDU) entered Saturation Flats and EDDM Retail® Flats have been included this quarter, significant gaps in the coverage of non-Saturation/non-EDDM Retail® DDU Entry mail still remain and are excluded from measurement. Results for USPS Marketing Mail® Parcels, which represent less than 0.1 percent of all USPS Marketing Mail®, are not included in the overall USPS Marketing Mail® results.

A system sampling issue occurred for delivery sampling in FY2019 Q1 and impacted the data. Seven districts were impacted on October 9th. To address the sampling anomaly, a proxy methodology was used to replace missing or scarce data for impacted dates with historical data from the impacted districts.

Performance Highlights

National Destination Entry mail achieved 87.5 percent on time in FY2019 Quarter 1, which is 0.6 points lower than the same period last year. For Destination Entry mail, 98.7 percent was delivered within service standard plus three days. The Honolulu Performance Cluster led the nation in Destination Entry performance with 97.1 percent on time. Twenty-one out of 67 districts achieved an on-time performance at or above the performance target of 91.8 for Destination Entry mail.

End-To-End Entry national performance was 62.9 percent on time, which is 1.1 points higher than the same period last year. In FY2019 Quarter 1, 90.6 percent of End-To-End Entry USPS Marketing Mail® was delivered within the service standard plus three days. The Alaska District had the highest End-To-End Entry score with 86.9 percent on time.

District Destination Entry End-To-End
Percent On Time Percent On Time
Capital Metro Area 82.6 53.8
Atlanta 81.1 40.1
Baltimore 80.2 53.8
Capital 81.7 53.2
Greater South Carolina 86.5 56.7
Greensboro 83.3 64.6
Mid-Carolinas 78.4 57.7
Northern Virginia 92.2 49.6
Richmond 78.5 53.8
Eastern Area 91.9 66.8
Appalachian 94.7 62.4
Central Pennsylvania 85.9 58.1
Kentuckiana 95.8 73.0
Northern Ohio 84.4 64.8
Ohio Valley 90.5 68.7
Philadelphia Metro 93.3 58.7
South Jersey 94.0 59.4
Tennessee 94.0 68.8
Western New York 94.8 69.6
Western Pennsylvania 96.5 78.4
Great Lakes Area 83.6 60.7
Central Illinois 85.1 61.4
Chicago 64.3 48.9
Detroit 88.0 62.9
Gateway 87.1 70.6
Greater Indiana 73.7 49.9
Greater Michigan 95.7 67.0
Lakeland 82.3 56.0
Northeast Area 85.1 53.6
Albany 91.2 54.1
Caribbean 90.4 61.0
Connecticut Valley 86.8 54.1
Greater Boston 82.8 50.1
Long Island 90.7 60.5
New York 77.0 46.0
Northern New England 91.3 55.4
Northern New Jersey  86.8 52.7
Triboro 76.4 53.1
Westchester 82.1 51.9
Pacific Area 90.5 67.3
Bay-Valley 87.4 71.6
Honolulu 97.1 75.3
Los Angeles 87.7 56.0
Sacramento 92.1 64.5
San Diego 88.6 70.0
San Francisco 91.7 74.0
Santa Ana 91.8 66.3
Sierra Coastal 95.5 73.7
Southern Area 86.3 61.2
Alabama 92.4 62.1
Arkansas 93.4 67.9
Dallas 86.4 52.9
Fort Worth 82.9 62.1
Gulf Atlantic 86.6 52.6
Houston 81.1 72.5
Louisiana 89.0 73.4
Mississippi 89.2 68.0
Oklahoma 92.6 68.2
Rio Grande 89.1 60.0
South Florida 76.9 51.2
Suncoast 90.0 53.1
Western Area 90.4 68.1
Alaska 95.1 86.9
Arizona 88.4 57.9
Central Plains 93.6 72.7
Colorado/Wyoming 82.4 67.3
Dakotas 94.3 68.4
Hawkeye 89.5 72.0
Mid-America 87.8 60.4
Nevada-Sierra 89.6 65.8
Northland 90.8 65.8
Portland 95.6 70.6
Salt Lake City 94.5 64.6
Seattle 94.3 76.6
Nation FY2019 Q1 87.5 62.9
Nation FY2018 Q1 (SPLY) 88.1 61.8
Nation FY2009 Annual 86.4 70.7
Nation FY2010 Annual 83.4 59.0
Nation FY2011 Annual 70.3 38.4
Nation FY2012 Annual 82.0 56.5
Nation FY2013 Annual 88.8 63.3
Nation FY2014 Annual 89.9 63.5
Nation FY2015 Annual 89.1 59.6
Nation FY2016 Annual 92.3 65.9
Nation FY2017 Annual 93.7 69.8
Nation FY2018 Annual 91.6 66.4
FY2019 Annual Target 91.8 91.8
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