United States Postal Service®

Quarterly Performance for Presort First-Class Mail®
Mailpieces Delivered Between 10/01/2018 and 12/31/2018

Quarter I
FY2019

Overview

Beginning FY2019 Q1 Presort First-Class Mail® service performance is measured through the USPS internal measurement system which uses documented arrival time at a designated postal facility to start the clock, and an Intelligent Mail® barcode (IMB®) scan by postal personnel at delivery for randomly selected delivery points to stop the clock. Mail piece tracking from IMB® in- process scans is used in conjunction with the sampling data to extrapolate results for the entire volume of measurement eligible Full Service Intelligent Mail. The transit time from the start-the-clock through final automated processing is the Processing Duration leg, and the transit time from final automated processing until delivery is the Last Mile. Total transit time was calculated for the mail and compared with the appropriate service standard for the product to determine the service performance.

Scores prior to FY2019 Q1 were calculated and compiled by an independent external contractor. The system used for this reporting was called the Intelligent Mail® Accuracy and Performance System (iMAPS). The external contractor determined service performance based on the elapsed time between the start-the-clock event recorded by U.S. Postal Service® and the stop- the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consisted of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion was used as a delivery factor differential to determine the percent of all Presort First-Class Mail® delivered on the last processing date versus the percent delivered after the last processing date. Service performance was measured by comparing the transit time to USPS® service standards to determine the percent of mail delivered on time.

Limitations

A system sampling issue occurred for delivery sampling in FY2019 Q1 and impacted the data. Seven districts were impacted on October 9th. To address the sampling anomaly, a proxy methodology was used to replace missing or scarce data for impacted dates with historical data from the impacted districts.

Performance Highlights

National Presort First-Class Mail® Overnight performance in FY2019 Quarter 1 was 94.7 percent on time, which is 0.7 points lower than the same period last year. National Two-Day performance was 92.8 percent on time, which is 1.2 points lower than the same period last year. National Three-To-Five-Day performance was 89.9 percent on time, which is 0.8 points lower when compared to the same period last year.

Eastern Area led the nation in Overnight service performance, with 95.4 percent on time. Pacific Area led the nation in Two-Day service performance, with 94.4 percent on time in FY2019 Quarter 1. Eastern Area and Western Area both led the nation in Three-To-Five-Day service performance, with 90.5 percent on time.

In FY2019 Quarter 1, seven districts met or exceeded the Overnight performance target of 96.80, three districts met or exceeded the Two-Day service performance target of 96.50, and no districts met or exceeded the Three-To-Five-Day service performance target of 95.25. Alaska and Western Pennsylvania led the nation in Overnight service performance with 97.4 percent on time. Alaska led in Two-Day service performance with 96.9 percent on time, and Sierra Coastal led the nation in Three-To-Five-Day service performance with 93.5 percent on time.

District Overnight Two-Day Three-To-Five-Day
Percent On Time Percent On Time Percent On Time
Capital Metro Area 93.6 91.6 88.6
Atlanta 93.9 93.5 89.2
Baltimore 94.0 89.0 85.5
Capital 90.9 91.0 88.2
Greater South Carolina 95.9 92.3 87.6
Greensboro 90.2 91.3 87.6
Mid-Carolinas 93.5 90.9 89.7
Northern Virginia 94.1 92.2 90.7
Richmond 91.0 90.7 86.9
Eastern Area 95.4 92.4 90.5
Appalachian 96.8 93.6 91.0
Central Pennsylvania 95.0 91.6 89.1
Kentuckiana 96.7 94.0 91.3
Northern Ohio 91.9 91.0 88.0
Ohio Valley 94.3 90.8 89.7
Philadelphia Metro 96.1 93.5 92.0
South Jersey 96.9 93.1 90.8
Tennessee 95.3 94.6 91.4
Western New York 96.4 93.1 92.4
Western Pennsylvania 97.4 93.3 91.8
Great Lakes Area 93.9 92.4 90.1
Central Illinois 92.3 91.2 86.9
Chicago 86.9 88.1 80.5
Detroit 94.3 94.0 89.7
Gateway 94.2 93.6 91.3
Greater Indiana 93.2 92.4 93.3
Greater Michigan 96.7 95.1 92.2
Lakeland 93.9 91.8 87.7
Northeast Area 94.4 92.3 89.2
Albany 96.4 93.8 92.2
Caribbean 96.7 98.1 88.5
Connecticut Valley 94.8 93.8 88.5
Greater Boston 93.7 94.0 87.9
Long Island 91.4 90.2 89.3
New York 85.7 84.8 86.4
Northern New England 95.9 94.9 89.1
Northern New Jersey  92.7 92.3 91.5
Triboro 88.0 86.8 85.8
Westchester 91.6 89.0 88.0
Pacific Area 94.6 94.4 90.1
Bay-Valley 94.9 92.9 91.2
Honolulu 96.5 N/A 90.5
Los Angeles 91.1 94.8 88.7
Sacramento 96.3 93.8 89.2
San Diego 95.0 94.1 90.2
San Francisco 95.1 93.5 92.4
Santa Ana 96.8 94.9 91.5
Sierra Coastal 95.8 96.0 93.5
Southern Area 95.0 93.1 89.6
Alabama 95.2 94.3 89.7
Arkansas 95.5 94.6 90.9
Dallas 95.2 92.2 90.2
Fort Worth 96.5 92.0 88.7
Gulf Atlantic 94.9 93.4 89.0
Houston 92.5 87.4 84.0
Louisiana 96.1 94.4 90.7
Mississippi 96.1 93.8 91.1
Oklahoma 97.0 94.6 92.4
Rio Grande 94.7 90.6 89.9
South Florida 93.1 92.3 88.9
Suncoast 94.5 94.5 90.5
Western Area 95.1 94.3 90.5
Alaska 97.4 96.9 88.1
Arizona 96.1 95.7 91.0
Central Plains 93.5 93.8 93.3
Colorado/Wyoming 92.1 89.7 87.4
Dakotas 96.7 96.6 91.6
Hawkeye 97.0 93.0 88.5
Mid-America 94.3 93.6 89.7
Nevada-Sierra 94.8 91.2 91.3
Northland 94.9 93.7 86.1
Portland 96.0 96.2 91.0
Salt Lake City 95.3 96.4 87.5
Seattle 95.2 96.3 90.4
Nation FY2019 Q1 94.7 92.8 89.9
Nation FY2018 Q1 (SPLY) 95.4 94.0 90.7
Nation FY2009 Annual 94.3 90.0 85.1
Nation FY2010 Annual 93.4 92.7 88.2
Nation FY2011 Annual 90.8 89.1 90.6
Nation FY2012 Annual 96.8 95.7 95.1
Nation FY2013 Annual 97.2 97.0 95.1
Nation FY2014 Annual 97.0 96.4 92.2
Nation FY2015 Annual 95.7 93.6 87.8
Nation FY2016 Annual 96.2 95.1 91.7
Nation FY2017 Annual 96.5 95.6 93.2
Nation FY2018 Annual 96.0 94.9 92.0
FY2019 Annual Target 96.80 96.50 95.25
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